Frequently Asked Questions

Q: What forms of payment do you accept?
A: We accept cash, checks, credit cards (Visa, Mastercard, Discover and American Express), PayPal, and Apple/Google/Samsung contactless. We also offer gift certificates for any amount, as well as for specific procedures, like neutering, microchipping, etc., and for specific products, like heartworm prevention.


Q: My pet is having an emergency! Help!
A: Many emergency centers exist locally. We are not equipped for emergencies and are not open 24/7.


Q: I think my pet ate something toxic...
A: Call the ASPCA Poison Control Center at (888) 426-4435 or the Pet Poison Helpline at (855) 764-7661. Fees may apply.

Q: Do you still perform orthopedic surgeries?
A: No, we recommend the local specialty hospitals for these procedures.


Q: Do you still take x-rays in-clinic?
A: No, we recommend the local specialty hospitals for these procedures.

Q: Can I just come by when I need something?
A: Anytime an animal needs to be "looked at", an appointment is required. However, if you need to simply refill a prescription, have a question, or wish to purchase supplies like flea/tick meds or a new collar for your pet, please contact us or stop by during our normal operating hours.

Q: You're not open, but I need a prescription refilled. Help!
A: Many medications can be ordered online for in-store pickup or home delivery. Those that we don't stock in-clinic can be ordered online as well. For medications that require a paper script, please contact us during our opening hours. 

Q: I read something on the internet...
A: The internet can be a useful resource, but when it comes to your pet's health, a veterinary professional is the best resource available. 

Q: Do you sell ".........."?
A: Maybe! Please visit our shop to see the products we carry, or give us a call.

Q: Do you see ferrets/hamsters/guinea pigs, etc.?
A: Our clinic sees only dogs and cats. Please contact Rancocas Veterinary Associates at (609) 261-7280 for assistance with these types of animals.

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